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    Privacy policy

    Introduction

    SJO Locksmith Services is committed to protecting and respecting the privacy of all those who use our website and our services in line with the EU General Data Protection Regulation (GDPR).

    What personal data do we collect?

    Information provided by you:

    You provide us with personal details if you use our website enquiry form, or call/email us to ask for a quote. These personal details will include your name, email, address and telephone number.
    Should you pay by credit or debit card these details provided will not be stored and we will be protected by the service provider.

    Information we collect from you:

    Google Analytics

    • Our website uses tracking software to monitor its visitor’s experience to better understand how our site is being accessed. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and navigation of the website.
    • Google Analytics does not store, save or collect personal information and provides it to us in an anonymised format (general summary rather than individualised)
    • For further information, you can read Google’s privacy policy which can be found at http://www.google.com/privacy.html

    More information about Cookies

    • Cookies are small, harmless files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website
    • If you agree to our cookies when you visit our website we collect your IP user address and information about the pages you accessed and how long you stayed on these pages as part of our Google Analytics and Adwords systems.
    • If you wish to block the use of cookies on your hard drive, you can select ‘cookie settings’ under the privacy settings in your browser options and add our domain name (www.adventuregraphics.co.uk) to the list of websites you deny access.

    Why do we hold your data?

    We only hold personal data that we need to provide our customers and prospects with relevant information, respond to enquiries and to fulfil contractual obligations.

    Our legal basis for holding this information is based on the following:

    • We have been given consent to do so by the individual
    • It is necessary to perform our contract with you:
    • A legitimate interest exists for both parties

    How do we use your data?

    The personal details acquired on the website contact form are used to ensure we can adequately respond to your request. We do not use this data for any other purposes.

    If you are become a client we use the data you provide to fulfill our contract and for financial records and invoicing purposes.

    Sharing your information

    While we do not share your details with unrelated third parties we may need to pass on your name and address to trusted contractors to complete your work efficiently.

    Data Retention

    We will only hold personal data for as long as necessary for our financial records.

    Information Security

    We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Our website complies with all UK national laws and requirements for user privacy and uses a Secure Socket Layer (SSL) certificate.

    We have taken all possible steps to ensure the design and hosting company are aware of, and meet the requirements of GDPR and data law and do all they can to protect and secure our website and the information that we hold.

    While we do take all applicable technical and organisational measures to safeguard your data and only use secure servers, it is impossible for us to secure the whole internet entirely. As a user, it is your responsibility to acknowledge this and to understand that the personal details you give to us by your own choice across the internet are transferred at your own risk.

    Social Media Platforms

    Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

    Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

    This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

    Shortened Links in Social Media

    This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/wkDTpk18).

    Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

    Updates to this Privacy Policy

    We will update this policy in response to legal, technical or business developments. You can check when it was last updated at the end of the document. This policy was last updated in October 2018.

    Your Data Protection Rights

    Your personal information is kept private and stored securely until a time it is no longer required. You may request a copy of the personal data we hold for you free of charge. If you would like a copy of this information, please email the address at the bottom of this policy. We will respond to your request within 30 days providing you provide us with proof of identity if we think it is necessary.

    If you would like to amend your contact details that we hold please also contact us at the email address below.

    Questions about this Privacy Policy

    It is important to us that our visitors and customers fully understand the privacy implications and this policy aims to outline the obligations and requirements of the users, the website and the website owners as openly and transparently as possible. If there is an area, you are unsure about, please do not hesitate to contact us so we can talk you through it.

    SJO Locksmith Services
    info@sjolocksmithservices.co.uk